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Warranty
MONEY BACK GUARANTEE
We are confident that you will join the thousands of customers who love our products. We stand behind our products with a Money Back Guarantee. Please inspect your order as soon as you receive it. You should contact us immediately if the item is defective, damaged or if you receive the wrong item. Please consult our fit charts and detailed measurements so that you can make sure to order the correct size for your horse.
In the unlikely event that you are not 100% happy with your purchase on this site, you have fifteen days from delivery of product to contact us. To be eligible for a full refund you must contact us via email within 15 days of receiving your items. Our Full Return Policy can be found here: https://majykequipe.com/policies/refund-policy
WARRANTY
We pride ourselves on having one of the best warranties in the protective equine industry - other manufacturers offer a shorter warranty period. Our products are designed to last under normal wear conditions and we stand behind our protective horse boots, girths and pads with a one year warranty. Normal wear is not covered by the warranty, but products that are deemed defective will be replaced. Because of the nature of their wear, overreach boots and fly items can only be returned if they are found to be defective prior to use.
HOW TO REGISTER FOR WARRANTY
If you purchase directly from this web site, we will automatically register you for warranty at the time of purchase. If you purchase from a third party retailer (tack store, other online retailer, mobile unit, horse show etc) you have 60 days from your purchase date to register for warranty on this site. Only items under active warranty will be assessed. Please note - only items purchased from Authorized Majyk Equipe dealers will be covered under warranty. If you are unclear, please check with the seller before purchasing to make sure that you are buying from an authorized dealer.
PRODUCTS PURCHASED FROM OTHER RETAILERS
If you have a question about products that were purchased from another retailer, please contact the retailer directly. We cannot assess any items that were not purchased on this website as all retailers have different return policies. Your retailer may contact us to confirm your product is registered for warranty.
TERMS OF WARRANTY
Our products are expected to perform well under normal conditions as long as they are cared for in the ways described above. We will assess all products previously registered for warranty. We cannot accept items that show abnormal damage or regular wear and tear. Fit issues are not covered by the warranty. We also do not cover items that show changes in the materials, items that have been chewed, trampled or damaged by an animal or a vehicle or by using tools not meant to be used for horse tack. This and any abnormal damage caused by misuse of the product, or by alteration, is not covered by the warranty. Any unusual cuts, ripping, rubbing, or holes will be evaluated.
Beyond the 15 day return period, we will only replace items that have previously been registered for warranty within 60 days of purchase. All other replacements will be at the customer's cost.
Any products purchased directly from this web site are automatically covered from date of purchase (no need to register). If you purchased elsewhere, simply fill out the form below within 60 days of purchase and click 'submit'. Only forms that contain all the requested information will be accepted. Any forms submitted MUST include exact name of store and month/year of purchase to be considered. You will receive a confirmation email letting you know that your warranty record has been accepted and is on file. Please keep this safe.
