Warranty

MONEY BACK GUARANTEE

We are confident that you will join the thousands of customers who love our products. We stand behind our products with a Money Back Guarantee. Please inspect your order as soon as you receive it. You should contact us immediately if the item is defective, damaged or if you receive the wrong item. Please consult our fit charts and detailed measurements so that you can make sure to order the correct size for your horse.

In the unlikely event that you are not 100% happy with your purchase on this site, you have thirty days from delivery of product to contact us. To be eligible for a full refund you must contact us via email within 30 days of receiving your items.  Our Full Return Policy can be found here: https://majykequipe.com/policies/refund-policy

WARRANTY

We pride ourselves on having one of the best warranties in the protective equine industry - other manufacturers offer no warranty or a shorter warranty period. Our products are designed to last under normal wear conditions and we stand behind our protective horse boots, girths and pads with a one year warranty. Normal wear is not covered by the warranty, but products that are deemed defective will be replaced. Because of the nature of their wear, overreach boots and fly items can only be returned if they are found to be defective prior to use.

HOW TO REGISTER FOR WARRANTY

If you purchase directly from this web site, we will automatically register you for warranty at the time of purchase. If you purchase from a third party retailer (tack store, other online retailer, mobile unit, horse show etc) you have 60 days from your purchase date to register for warranty on this site. Only items under active warranty will be assessed. Application for warranty received beyond 60 days of purchase will not be accepted. Please note - only items purchased from Authorized Majyk Equipe dealers will be covered under warranty. If you are unclear, please check with the seller before purchasing to make sure that you are buying from an authorized dealer.

PRODUCTS PURCHASED FROM OTHER RETAILERS

If you have a question about products that were purchased from another retailer, please contact the retailer directly. We cannot assess any items that were not purchased on this website as all retailers have different return policies. Your retailer may contact us to confirm your product is registered for warranty.

TERMS OF WARRANTY

Our products are expected to perform well under normal conditions as long as they are cared for in the ways described above. We will assess all products previously registered for warranty. We cannot accept items that show abnormal damage or regular wear and tear.  Fit issues are not covered by the warranty. We also do not cover items that show changes in the materials, items that have been chewed, trampled or damaged by an animal or a vehicle or by using tools not meant to be used for horse tack. This and any abnormal damage caused by misuse of the product, or by alteration, is not covered by the warranty. Any unusual cuts, ripping, rubbing, or holes will be evaluated.

Beyond the initial return period, we will only replace items that have previously been registered for warranty within 60 days of purchase. All other replacements will be at the customer's cost.