CONGRATULATIONS ON YOUR PURCHASE!
Congratulations on choosing to Believe in Majyk. You can be confident that you have purchased a first quality product that has been designed by specialists to meet the highest standards. We wish you and your horse many, many happy hours of use :)
TPU HARD SHELL BOOTS
To prolong the life of the boots, we suggest wiping down the outer shell with a damp cloth after each ride. This will help prevent dust build up and will avoid having to wash them as often. From time to time, you may wish to wash your Majyk boots in gentle detergent. Please read individual care/wash instructions on your boots and DO NOT MACHINE DRY. All boots should be laid out on a towel and left to air dry.
TPU SOFT SHELL BOOTS
These boots can be treated in a similar way to the hard shell boots. We suggest wiping them down with a damp cloth after each ride. This will help prevent dust build up and will avoid having to wash them as often. From time to time, you may wish to wash your Majyk boots in gentle detergent. Please read individual care/wash instructions on your boots and DO NOT MACHINE WASH OR DRY. All boots should be laid out on a towel and left to air dry.
Our Color Elite Series boots are coated with a special 'ForeverClean' coating. This coating helps to prevent mud and dirt from sticking to the boot, allowing it to slide off and keep the boots looking pristine for longer. Buffing or over rubbing will diminish the ForeverClean coating, so these boots should be lightly rinsed and left to air dry without towel drying. Color Elite boots will dry faster than untreated boots so they are very easy to care for. Because of the special coating it may not be necessary to wash the outside as often, but the inside foam should still be cleaned from time to time to ensure they are clear of dust and dirt particles. The ForeverClean coating is breathable and eco friendly.
GENUINE LEATHER BOOTS
Our genuine leather boots are made of the finest quality Argentine leather. Argentina is famous for its Gauchos and for its Polo heritage. Because Argentine cows are allowed to roam freely (unlike most European cows), Argentine cows build thicker, healthier hides. This makes their leather one of the most durable kinds of leather available. Argentine leather is chosen by leading car manufacturers such as Porsche, Audi and BMW to give a luxury look while holding up very well to the rigors of hard use. All of our Genuine Leather Series have removable liners for easy cleaning. Simply peel the liner from its velcro backing inside the boot and brush off excess dust and dirt. Then gently hand wash the liner and leave to air dry. The outer leather should be lightly wiped with a cloth. We recommend using a leather cleaner designed for equestrian tack or simple saddle soap to keep the leather flexible and strong.
We pride ourselves on having the best warranties in the protective equine industry - (go ahead check out the others - most offer no warranty or shorter warranty period) Our products are designed to last under normal wear conditions and we stand behind our products with a one year warranty. Normal wear is not covered by the warranty, but products that are deemed defective will be replaced at our cost.
HOW TO REGISTER FOR WARRANTY
If you purchase directly from this web site, we will automatically register you for warranty at the time of purchase. If you purchase from a third party retailer (tack store, other online retailer, mobile unit, horse show etc) you have 30 days from your purchase date to register for warranty. Only items under active warranty will be assessed by Majyk Equipe.
NEED TO RETURN?
We are proud of the quality of our products and wish you and your horse many, many happy riding hours with them. We are confident that you will join the thousands of customers who love our products. Remember to check out the 'Fit Your Horse' page to get the correct size for your horse - you will find detailed sizing here. In the unlikely event that you are not 100% happy with your purchase, you have ten days to return the product to the place where you purchased for a full refund or replacement. Product must be as-new condition and in the original packaging. Refunds and replacements of this type will only be honored with a dated purchase receipt. . Refunds will be made in full (less any applicable shipping costs or free goods.) If you purchase from our own web site, you have fifteen days from delivery of goods to contact us and we will be happy to issue a return authorization number and directions to return. Items received that comply with the terms above will be replaced or refunded in full (less any shipping or credit card processing fees) All purchases made on our site are automatically covered by our warranty at the time of purchase. All Gift Card purchases are final. To contact us to request a Return Authorization number for returns that meet the criteria above, please email us at firstname.lastname@example.org Any products sent to us will only be accepted with a Return Authorization Number issued by Majyk Equipe. We cannot accept or be held responsible for any products sent to us without a valid RA number and any cost of returning product without an RA number will be at the customer's expense. You will also need to write the RA number on the outside of the box as directed.
Our boots are expected to perform well under normal conditions as long as they are cared for in the ways described above. Obviously from time to time, boots may be chewed, trampled or damaged by an animal or a vehicle or damaged by using tools not meant to be used for horse tack. This and any abnormal damage caused by misuse of the boots is not covered by the warranty. Any unusual cuts, ripping, rubbing, holes or excessive heat damage will be evaluated.
Please remember, our boots are designed to protect your horse's legs and help prevent injury and expensive vet bills. If a very hard strike to the boot occurs, the boot may show damage that ordinarily would have impacted your horse's leg directly. This kind of damage shows how well the boot has protected your horse's leg and should not be considered a defect. Any damage caused by leaving boots outside for long periods in excessive weather is not covered by the warranty. Majyk Equipe reserves the right to evaluate any damage to boots under warranty.
Our saddle pads are designed to hold up well under a variety of conditions. In order to get the best from your pad, always follow the wash instructions and never machine wash saddle pads or dry them in a dryer. Obviously from time to time, pads may be chewed, trampled or damaged by an animal or a vehicle or damaged by using tools not meant to be used for horse tack. This and any abnormal damage caused by misuse of is not covered by the warranty. Any damage due to improper washing, unusual cuts, ripping, rubbing, holes or excessive damage not usually associated with normal use is not covered by the warranty. Any damage caused by leaving pads outside for long periods in excessive weather is not covered by the warranty. Majyk Equipe reserves the right to evaluate any damage to pads under warranty.
Our girths are constructed from materials designed to last. Always follow the wash instructions on your girth and make sure that you keep all your tack clean.If you have an 'EZ' version of our girth (with removable liner) you may remove the liner from time to time for cleaning. To clean, lightly immerse a sponge in soapy water (hand wash detergent is best), wring out and gently wipe across the liner. Do not pull or tug on the liner excessively and never put the liner into the washing machine or dryer. Obviously from time to time, girths may be chewed, trampled or damaged by an animal or a vehicle or damaged by tools not meant to be used for horse tack. This and any abnormal damage caused by misuse of is not covered by the warranty. Any unusual cuts, ripping, rubbing, holes or excessive damage not usually associated with normal use is not covered by the warranty. Any damage caused by leaving girths outside for long periods in excessive weather is not covered by the warranty. Majyk Equipe reserves the right to evaluate any damage to girths under warranty.
To make sure that your product is registered to be covered by warranty, simply fill out the form below within 30 days of purchase and click 'submit'. Only forms that contain all the requested information will be accepted. Any forms submitted MUST include exact name of store and month/year of purchase to be considered. You will receive a confirmation email letting you know that your warranty record has been accepted and is on file. Any products purchased directly from this web site are automatically covered from date of purchase (no need to register). Only products that are covered by valid warranty on file will be assessed by Majyk Equipe providing they meet the guidelines above (shipping charges may apply.) We reserve the right to offer replacement/exhange or store credit. Beyond the initial 'as new' return period, products not registered for warranty will only be repaired/replaced at the customer's expense. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.
If you have a question about returning or replacing product purchased from a retailer, please contact the retailer directly as all retailers have differing return policies.
If you have a question about returning or replacing product purchased directly from this web site, you may either email us at email@example.com or fill out the 'General Inquiry' form on our 'Contact' page and you will be contacted within 72 hours. To insure a prompt response, please include the items purchased, date you purchased from us and (if possible) the order number of your purchase. Any queries about products purchased through a retailer should be sent directly to them.